2008 Customer Satisfaction Survey Results
Mendoza College of Business IT Group
  Total Surveys: 52
1. How satisfied are you with the service provided by the following groups?
  Average
MCoB IT Help Desk? 1.41
MCoB Research Technologies 1.44
MCoB Educational Technologies 1.36
MCoB Web Development 1.56
University Technology Group (OIT) 2.18

Legend
1: Very Satisfied
2: Satisfied
3: Neutral
4: Unsatisfied
5: Very Unsatisfied
 
2. How often have you interacted with each of the following groups?
  Average
MCoB IT Help Desk? 3.37
MCoB Research Technologies 2.04
MCoB Educational Technologies 3.06
MCoB Web Development 2.40
University Technology Group (OIT) 2.71
Legend
1: Never
2: Very infrequently
3: Seldom
4: Occasionally
5: Frequently
 
3. Please evaluate the MCoB IT Group's performance in the following areas:
  Average
Are we easy to contact? 1.10
Provides information quickly? 1.15
Makes reasonable promises on service? 1.12
Makes reasonable promises on installation of new computers? 1.17
Makes informed product recommendations? 1.15
Provides adequate training? 1.30
Do we listen? 1.12
Do we follow up? 1.20
Do we provide thorough verbal explanations? 1.19
Are we courteous and helpful? 1.13
Are we professional? 1.12
Is there a consistent level of service across the group? 1.21
Legend
1: Very Good
2: Good
3: Satisfactory
 
4. Have you used the IT Group's on-line Knowledge Base (FAQ)?
Yes: 52
No: 0
 

© 2008 • University of Notre Dame